1. Entire Agreement

The provisions of this agreement, including the terms and conditions contained herein, represent the entire understanding between A Plus Moving & Storage and the customer regarding the subject matter and supersede all prior negotiations, understandings, and representations (including those by any estimator). In case of conflict between an order for service and the bill of lading, the bill of lading controls. Amendments or waivers must be in writing, signed by both parties.

 

2. No Guaranteed Delivery Dates

As a properly licensed interstate motor carrier, there are no guaranteed delivery dates. A Plus Moving & Storage will move household items promptly based on provided information. Delivery may be affected by factors beyond our control (weather, mechanical issues, limited travel lanes, etc.). ETA for delivery starts from the earliest date the customer is available. Reasonable dispatch time is 30 days. Paid rush delivery promises not met may result in compensation of $25/day or cost adjustment.

 

3. Binding Price

If the customer chooses a Binding Price, total cost will not exceed the estimate, provided an accurate list of items and services is given. Price is based on estimated space, not item count. Customers waive physical surveys and accept binding estimates based on their item list. Additional services at origin or destination are charged at governing tariff rates.

 

4. Included Services & Limitations

Price includes fuel surcharges, tolls, loading/unloading, basic disassembly/reassembly (for items disassembled by crew), first 75 feet carrying, and first flight of 7 exterior stairs. Complex disassembly/reassembly requiring 3rd-party tools/services is the customer’s responsibility. Appliance connection/disconnection is not included. Packing/unpacking is included only if part of a full-service pack or noted in estimate. Minimum shipment: 200cf/1400lbs; below this, customer is charged for minimum.

 

5. Storage Services

Storage must be elected before pickup. First 30 days are free; additional storage charged at $0.40 per cubic foot, minimum $120/month, payable on the 1st of each month. Storage after pickup incurs re-delivery fees.

 

6. Payment Terms

Customer agrees to pay all charges for moving services. Deposit is required to reserve service and can be paid via check, non-refundable bank wire, Zelle, Venmo, or E-Check. Deposit represents reservation only. Up to 50% of remaining balance may be collected at pickup. Payment methods at pickup: cash, certified check, cashier’s check, postal money order, bank wire, Zelle, or Venmo. Credit/debit cards may be accepted at Foreman’s discretion with a 4% surcharge. Remaining balance must be paid in full upon delivery via cash, postal money order, Zelle, or Venmo.

 

7. Cancellations & Refunds

Refusal or denial of service on pickup day is treated as a cancellation outside the window; no refund issued. Refund requests must be submitted in writing to support@aplusmovingandstorage.co within 72 hours of deposit processing. Refunds issued twice a month. Cancellations within 72 hours of deposit receive full refund. Cancellations after 72 hours or on moving day forfeit deposit. Moves booked within 7 days of pickup window are non-refundable.

 

8. Dispute Resolution

Customer must attempt to resolve disputes in writing with A Plus Moving & Storage before contacting card providers. Written documentation of breaches must be sent to support@aplusmovingandstorage.co. Failure to provide documentation forfeits right to dispute. Chargebacks on deposit are considered services rendered, and deposit is forfeited.

 

9. Acknowledgment of Charges & Payment Methods

By signing, customer acknowledges receiving a dated copy of the order for service, notification of payment methods, and agrees not to perform chargebacks on deposit. All costs reflect services specifically indicated on the order for service.

 

Obligation of Due Diligence

During quoting and scheduling, A Plus Moving & Storage staff will ask questions to ensure policy compliance. Customers must complete due diligence by asking questions and reviewing website and agreement information. Deposits represent acceptance of terms, conditions, policies, procedures, and rates. Staff will answer questions or discuss policies upon request.